HSS working to fix technical issues with NWT Help Line

A screen capture from a Health and Social Services video on the helpline.

Some people trying to access the NWT Help Line may have their calls go straight to voicemail.

The department of Health and Social Services says it is aware of the issue and is working to rectify it.

In a news release, the department says it is mainly affecting iPhone users.

“In the meantime, if a call goes to voice message, and residents are comfortable doing so, they can leave a confidential voice message with their name and phone number,” reads the release. “A trained responder will call them back.”

The helpline is for anyone experiencing abuse, depression, and suicidal thoughts in addition to other mental health issues.

Residents can call the help line at 1-800-661-0844.

Anyone in immediate need of help should call 9-1-1.

About the Author

Francis Tessier-Burns
Francis has been a general news reporter with CKLB since January 2019. Originally from rural Ontario, he first came to the NWT in 2016 as an intern with Up Here magazine and fell in love with the North. In his time with CKLB, he's had the immense pleasure and honour of learning about northern Indigenous cultures. Otherwise, you can find him hanging around the Legislative Assembly. If you have a story or want to chat, reach out to francis@cklbradio.com