The Northwest Territories Power Corporation website is still offline after a ransomware attack in late April.
There is no timeline for when the site will be running again, says Doug Prendergast, communications manager, in an email.
“Access to services will not be restored until we have a high level of confidence that it can be done safely,” Prendergast says. “And the status of recovery will not be made public as it would further compromise security. This is based on the advice of cybersecurity and other experts.”
NTPC posted on Facebook that customers can pay their bills through the bank either online, by telephone or in person and at their local Northern Store.
Update on ransomware attack:
NTPC is unable to provide a timeline for restoration of its customer service portal…
Ransomware is a type of malware that encrypts files preventing a person or company from accessing them. The attacker asks to be paid to restore access to the files and threatens to destroy them otherwise.
NTPC is a crown corporation owned by the Government of the Northwest Territories.
With files from FRANCIS TESSIER-BURNS