NTPC website still down after ransomware attack

A screen capture of NTPC's website from late April.

The Northwest Territories Power Corporation website is still offline after a ransomware attack in late April.

There is no timeline for when the site will be running again, says Doug Prendergast, communications manager, in an email. 

“Access to services will not be restored until we have a high level of confidence that it can be done safely,” Prendergast says. “And the status of recovery will not be made public as it would further compromise security. This is based on the advice of cybersecurity and other experts.”

NTPC posted on Facebook that customers can pay their bills through the bank either online, by telephone or in person and at their local Northern Store.

Update on ransomware attack:

NTPC is unable to provide a timeline for restoration of its customer service portal…

Posted by NTPC – Northwest Territories Power Corporation on Wednesday, May 20, 2020


Ransomware is a type of malware that encrypts files preventing a person or company from accessing them. The attacker asks to be paid to restore access to the files and threatens to destroy them otherwise.

NTPC is a crown corporation owned by the Government of the Northwest Territories.


About the Author

Luke Carroll
Luke Carroll is a journalist originally from Brockville, Ont. He has previously worked as a reporter and editor in Ottawa, Halifax and New Brunswick. Luke is a graduate of Carleton University's bachelor of journalism program. If you have a story idea, feel free to send him an email at luke.carroll@cklbradio.com