The new Canadian North airline will no longer be publishing the lowest return airfare on its website.
The change comes after the airline merged with First Air last year.
CBC first reported this story after Yellowknife tax consultant Andy Wong said he received the schedule of the lowest return airfare but was not allowed to share it publicly.
According to CBC, northern residents in communities serviced by First Air have always needed to call the airline directly. Now, Canadian North has adopted the same policy.
The lowest return airfare is an important number residents can use when filing their taxes to deduct travel costs.
In a Facebook post, Wong said airlines are not required to publish the lowest return airfare but many do so as a courtesy, including Air North in the Yukon and Calm Air in Nunavut. However, larger airlines like Air Canada and WestJet do not publish the figure.
Now residents need to email refunds@canadiannorth.com. Canadian North says it could take up to six business days to get an answer.
